Returns & Exchanges
Due to the perishable nature of our kombucha and beverages, we cannot accept physical returns; however, if your order arrived damaged or incomplete, we are committed to making it right.
1
Inspect Your Delivery
Thoroughly check your package upon arrival for any signs of leakage, broken glass, or temperature concerns.
2
Document Issues
Take clear photos of the damaged product and the shipping label to help our team process your claim quickly.
3
Contact Support
Email our customer care team within 7 days of delivery with your order number and the photos you collected.
4
Receive Resolution
Our team will review your request and issue a replacement shipment or a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing